Returns & Exchanges
At Fabrications Ottawa, we take pride in the quality of our home goods and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for the return to receive an authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship to Fabrications
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or bring it directly to our Ottawa storefront.
Receive Refund or Credit
Once our team inspects the returned goods, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing